The hard freeze that hit New Orleans in January 2018 took its toll on water pipes, both public and private. Frozen water expands, causing pipes to crack or burst. When temperatures rise, water thaws, and leaks reveal themselves.
Leaks may translate to higher-than-usual monthly water bills for businesses and homeowners.
The Sewerage & Water Board has an adjustment policy for bills that reflect high water rates caused by leaks. This adjustment policy, it should be noted, does not provide relief for higher rates caused by running faucets during a freeze to protect pipes.
Information on the S&WB's leak adjustment policy can be found on the Leak Adjustment Policy