Customer Care Pay Plan

Do you have a past due balance? Call to inquire about our Customer Care plan which allows up to 24 months to spread out payments.

Don't FOG up your holiday with a plumbing disaster. Learn how to deal with Fats Oils and Greases.

Every day is a good day to practice proper disposal of grease products, but as the holidays often mean that Fats, Oils and Greases are showing up in kitchens more than usual. Click here to see guidelines for proper disposal of grease products.

City of New Orleans’ Sanitation Fee to be Waived on November SWBNO Bill

A one-time sanitation fee waiver will be reflected on November bills sent to residential customers. Click here to read more details and a sample bill of what customers can expect to see. Please note, the billing cycle begins November 4, 2021.

Pumping and Power Equipment Status

Currently the Sewerage and Water Board of New Orleans has 94 of 99 drainage pumps available for use.

Learn more about our Backflow Prevention Program

You can help prevent cross connections in the City's water supply. A cross connection is a physical connection between the drinking water and a non-potable source. The most common form of cross connections on residential properties is a submerged hose in pools. Fill your vessels (tub, swimming pool, ornamental fountain, etc.) through an air gap. Make sure the hose is not in the water, but let the water discharge through the air into the pool rather than submerging the hose.

Schedule In-Person Visit

Schedule an in-person visit to meet with a representative, to pay your bill, or to file for Plumbing permits.

View & Pay Your Bill Online

View and pay your bills online, review transaction and payment history, analyze and download water consumption data, and more.

Report Leaks & Field Problems

Report water leaks, sewer leaks or any other related field problems easily and quickly using this online form.

Questions For Us?

Visit our Frequently Asked Questions page for a comprehensive list of the most common questions we receive from our customers.

Are you NOLA Ready?

NOLA Ready is your hub for emergency preparedness and response in New Orleans, managed by the New Orleans Office of Homeland Security and Emergency Preparedness.

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Upcoming Meetings

Name Date Time
Finance and Administration Co December 08, 2021 09:00 AM
Audit Committee December 08, 2021 10:00 AM Canceled
Customer Advisory Committee December 10, 2021 04:00 PM
Board of Directors December 15, 2021 09:00 AM

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Latest Press Releases

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