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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
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Precautionary Boil Water Advisory for Venetian Isles
Updated 5/22/2018 3:15:46 PM

The Sewerage and Water Board of New Orleans (S&WB) has issued a precautionary boil water advisory for areas of east of Textron Marine & Land Systems on Chef Menteur Highway, including Venetian Isles. 

Residents in the affected area are advised per Louisiana Department of Health not to drink, make ice or brush teeth, until further notice.  Residents in the affected area that are immunocompromised are advised not to wash hands, or shower or bath.  All other residents are advised to take precautions for the below hygiene actions:

  • Washing hands:  Use soap and tap water, dry hands then apply hand sanitizer; the safest option is to wash with safe water.
  • Shower or bath.

Residents and businesses may be without water and will be under a boil water advisory until further notice. If you have any questions, please call 52-WATER (529-2837).

Progress to Improve the S&WB Billing Process
Updated 5/11/2018 3:23:49 PM

The most visible interactions customers have with the Sewerage & Water Board are the bills they receive. Ensuring those bills are accurate and that customers have a full understanding of the billing process are critical to building the public's confidence in this agency to carry out its mission.

To that end the S&WB has launched a strategic plan to improve Customer Service and billing procedures.

S&WB Workforce Development: Human Resources Activity Report
Updated 4/19/2018 5:10:40 PM
The S&WB is committed to rebuilding its workforce to meet its mission of keeping New Orleans safe and healthy. Each month, the Board of Directors receives a summary that tracks retirements, resignations, new hires and existing vacancies. Attached is the Human Resource Activity Summary for March 2018.
Southeast Louisiana Urban Flood Control (SELA) Contact Information
Updated 2/18/2015 10:13:53 AM
For questions or concerns about the Southeast Louisiana Urban Flood Control Program (SELA), please call the SELA Information Line at (504) 585-2450 or visit for more information.
Recommendations for Boil-Water Advisories
A boil-water advisory is a public health announcement that the public should boil tap water before drinking it. This document, which will be permanently housed on the Water Facts page, contains information and recommendations for use during boil-water advisories.
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