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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
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Following Up on the January 2018 Freeze
Updated 3/8/2018 11:57:36 AM
The hard freeze that hit New Orleans in January 2018 took its toll on water pipes, both public and private. Frozen water expands, causing pipes to crack or burst. When temperatures rise, water thaws, and leaks reveal themselves.

Leaks may translate to higher-than-usual monthly water bills for businesses and homeowners.

The Sewerage & Water Board has an adjustment policy for bills that reflect high water rates caused by leaks. This adjustment policy, it should be noted, does not provide relief for higher rates caused by running faucets during a freeze to protect pipes.

Information on the S&WB's leak adjustment policy can be found on the Leak Adjustment Policy page.
Southeast Louisiana Urban Flood Control (SELA) Contact Information
Updated 2/18/2015 10:13:53 AM
For questions or concerns about the Southeast Louisiana Urban Flood Control Program (SELA), please call the SELA Information Line at (504) 585-2450 or visit for more information.
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