Post-Ida Customer Service Centers and Billing Updates

During Hurricane Ida, our Customer Service representatives manned the 52-WATER call center around the clock, receiving almost 1000 calls during the storm and in the days after. Many aspects of our operations are returning to normal, but we are still in a recovery mode. Here’s what you should know post-Ida.

Schedule In-Person Visit

Schedule an in-person visit to meet with a representative, to pay your bill, or to file for Plumbing permits.

View & Pay Your Bill Online

View and pay your bills online, review transaction and payment history, analyze and download water consumption data, and more.

Report Leaks & Field Problems

Report water leaks, sewer leaks or any other related field problems easily and quickly using this online form.

Questions For Us?

Visit our Frequently Asked Questions page for a comprehensive list of the most common questions we receive from our customers.

Are you NOLA Ready?

NOLA Ready is your hub for emergency preparedness and response in New Orleans, managed by the New Orleans Office of Homeland Security and Emergency Preparedness.

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Upcoming Meetings

Name Date Time
Board of Directors October 20, 2021 09:00 AM
Finance and Administration Co November 10, 2021 09:00 AM
Board of Directors November 17, 2021 09:00 AM

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Latest Press Releases

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How can I pay my bill? How do I contact S&WB? Where can I report a leak? What are my water and sewer rates in New Orleans? Read more Frequently Asked Questions
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