The most visible interactions customers have with the Sewerage & Water Board are the bills they receive. Ensuring those bills are accurate and that customers have a full understanding of the billing process are critical to building the public's confidence in this agency to carry out its mission.

To that end the S&WB has launched a strategic plan to improve Customer Service and billing procedures.

• Billing System Improvement Plan May 2018 (PDF)
  This presentation lays out what problems have been uncovered, actions taken to eliminate billing irregularities and recommendations to continue to improve the customer experience.
• Billing Investigations Dashboard
  A public dashboard also has been created to track our progress.

The S&WB is committed to rebuilding its workforce to meet its mission of keeping New Orleans safe and healthy. Each month, the Board of Directors receives a summary that tracks retirements, resignations, new hires and existing vacancies. Attached is the Human Resource Activity Summary for March 2018.

• New Orleans Drainage System Status Report (PDF)
• SWB Power Generation and Drainage Systems FAQs Relative to 8/5/17 (PDF)