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Sewerage and Water Board of New Orleans
Our mission is to provide safe drinking water to everyone in New Orleans; to remove waste water for safe return to the environment; to drain away storm water; to provide water for fire protection; to provide information about products and services; and to do all of this continuously at a reasonable cost to the community.
Have a question about your account?
Call (504) 529-2837 M-F, 7AM-7PM
or click here to email us.
Report water and sewer leaks
Call (504) 529-2837 anytime, 24/7
or click here to report it online.
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S&WB Launches Social Media; provides Drainage Map
Updated 6/5/2018 2:30:07 PM

As the 2018 hurricane season commences, the Sewerage & Water Board is taking a new, assertive approach to better supply the public with real-time information during rain events and emergencies, as well as updates on daily operations. We have activated our social media accounts as an integral part of that strategy. You can follow us at:


Instagram: @SWBNewOrleans

Twitter: @SWBNewOrleans

We have also created a simple map to guide citizens and customers through the city's Drainage System. Draining New Orleans begins with the catch basins and smaller drainage pipes, which are managed by the Department of Public Works. The water then flows to larger, 36-inch pipes managed by the S&WB and into box culverts and drainage canals before reaching the city's 24 pumping stations.These pumps then send storm water to Lake Pontchartrain and surrounding waterways.

You can view the map here.

Progress to Improve the S&WB Billing Process
Updated 5/11/2018 3:23:49 PM

The most visible interactions customers have with the Sewerage & Water Board are the bills they receive. Ensuring those bills are accurate and that customers have a full understanding of the billing process are critical to building the public's confidence in this agency to carry out its mission.

To that end the S&WB has launched a strategic plan to improve Customer Service and billing procedures.

S&WB Workforce Development: Human Resources Activity Report
Updated 4/19/2018 5:10:40 PM
The S&WB is committed to rebuilding its workforce to meet its mission of keeping New Orleans safe and healthy. Each month, the Board of Directors receives a summary that tracks retirements, resignations, new hires and existing vacancies. Attached is the Human Resource Activity Summary for March 2018.
Southeast Louisiana Urban Flood Control (SELA) Contact Information
Updated 2/18/2015 10:13:53 AM
For questions or concerns about the Southeast Louisiana Urban Flood Control Program (SELA), please call the SELA Information Line at (504) 585-2450 or visit for more information.
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