Post-Ida Customer Service Centers and Billing Updates

During Hurricane Ida, our Customer Service representatives manned the 52-WATER call center around the clock, receiving almost 1000 calls during the storm and in the days after. Many aspects of our operations are returning to normal, but we are still in a recovery mode. Here’s what you should know post-Ida.

Update on Pumping and Power status ahead of Tropical Storm Nicholas

The Sewerage and Water Board of New Orleans (SWBNO) is prepared and ready to respond to potential impacts from Tropical Storm Nicholas.

Schedule In-Person Visit

Schedule an in-person visit to meet with a representative, to pay your bill, or to file for Plumbing permits.

View & Pay Your Bill Online

View and pay your bills online, review transaction and payment history, analyze and download water consumption data, and more.

Report Leaks & Field Problems

Report water leaks, sewer leaks or any other related field problems easily and quickly using this online form.

Questions For Us?

Visit our Frequently Asked Questions page for a comprehensive list of the most common questions we receive from our customers.

Are you NOLA Ready?

NOLA Ready is your hub for emergency preparedness and response in New Orleans, managed by the New Orleans Office of Homeland Security and Emergency Preparedness.

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