Service interruption is always a last resort. We want to continue to provide you with clean, safe drinking water. Please contact our office for a payment plan if you cannot pay your bill in full. We only interrupt water service if a bill remains unpaid for more than 60 days.
An option is available to assist elderly, disabled and economically disadvantaged customers with their water bills - the Water Help/Plumbing Assistance Program. This program is administered by Total Community Action and contributes up to $200 annually to eligible customers in need by way of a credit to their account. The Water Help Program covers water and sewer fees, but does not cover City of New Orleans sanitation fees. If you think you may qualify, visit the
Payment Assistance page for details on how to apply.