The Customer Service Department manages all customer account issues, such as opening an account, questions about your bill, payments, and delinquencies.
625 Saint Joseph Street Room 140
New Orleans, LA 70165
Phone: 504-52-WATER (504-529-2837)M-F 7AM-7PM
Fax: 504-585-2455
The Communications Department manages all public relations, social media, and media requests.
625 Saint Joseph Street Room 247
New Orleans, LA 70165
Phone: 504-585-2254 - For media requests only
The Executive Director's Office oversees all aspects of the Sewerage and Water Board operations.
625 Saint Joseph Street Room 237
New Orleans, LA 70165
Phone: 504-585-2190
The Legal Office manages all aspects of public records requests.
625 Saint Joseph Street Room 209
New Orleans, LA 70165
Phone: 504-585-2236
Request a Public RecordThe Economically Disadvantaged Business Program certifies disadvantaged businesses for the Board and oversees the EDB Program.
625 Saint Joseph Street Room 305
New Orleans, LA 70165
Phone: 504-585-2112
The Emergency Desk takes calls concerning water and sewer leaks. The Emergency Desk is available 7 days a week, 24 hours a day. All water and sewer leaks should be called in to the Emergency Desk to ensure prompt service.
Phone: 504-529-2837 (504-52-WATER)ANYTIME 24/7
Report Leaks and Field Problems OnlineThe Environmental Affairs Department oversees the Pretreatment Program for discharges to the sanitary sewer and Stormwater Management for discharges to the storm drainage system including identifying illicit discharges. The department oversees Green Infrastructure Projects funded by the Sewerage and Water Board of New Orleans.
2900 Peoples Avenue Room 215
New Orleans, LA 70122
Phone: 504-942-3855
Fax: 504-942-3858
The Finance Department oversees payment of vendors, issuance of checks, and other financial matters.
625 Saint Joseph Street Room 331
New Orleans, LA 70165
Phone: 504-585-2356
The House Connection Department approves new connections to the water and sewer systems and maintains historical records about each water and sewer connection.
625 Saint Joseph Street Room 261
New Orleans, LA 70165
Phone: 504-585-2164
The Plumbing Department inspects plumbing work for new construction, renovations, and other building permits, inspects backflow prevention devices, and enforces the Plumbing Code.
625 Saint Joseph Street Room 255
New Orleans, LA 70165
Phone: 504-585-2160
The Purchasing Department oversees all purchases by the Sewerage and Water Board, including bids, requests for proposals, and capital projects.
625 Saint Joseph Street Room 133
New Orleans, LA 70165
Phone: 504-585-2124