News & Events

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Friday, May 24 2019 - SWBNO releases its 2018 Water Quality Report

The Sewerage and Water Board, as part of its regulatory obligations to the Environmental Protection Agency, has released its Consumer Confidence Report, also known as the annual Water Quality Report, for 2018.

Tuesday, May 14 2019 - How old are your city water pipes? Find out on this interactive map

Although much of historical New Orleans is cause for celebration, the age of her water pipes is not. To give residents a better understanding of the extent of the water system’s age, the Sewerage and Water Board (SWBNO) has published an interactive map of the distribution system. Search for your address to see the approximate age of the water mains that run beneath your street.

Monday, May 6 2019 - SWBNO applauds negotiated infrastructure deal

SWBNO will receive $50 million in immediate funds, which will alleviate the strain on our drainage operating budget by covering debt repayment and priority projects as we head into hurricane season. Recurring funds, in the amount of approximately $26 million annually, will close significant gaps in our capital needs and move us toward modernization of our drainage system.  We aim to increase our level of service to our customers, and this revenue is a significant tool for keeping us on that course.

Wednesday, April 10 2019 - SWBNO Clarifies Total of Unpaid Bills

Sewerage and Water Board of New Orleans (SWBNO) clarified to its board members and the public what it hopes to collect in unpaid bills for water and sewer service. A three-week internal inquiry showed that customers owe approximately $73.4 million in past due charges as of Dec. 31, 2018. Approximately $50 million of that is considered delinquent, or due for longer than 60 days. This figure has grown since 2016 as SWBNO endured more than two years of hardship and emergencies. A new billing system, inaccurate bills, a moratorium on shutoffs and emergency spending in the wake of the August 2017 flood event all contributed to a less than stable budget.

Monday, April 1 2019 - A message to our West Bank customers regarding the recent public notice about drinking water safety

Our West Bank customers were mailed notices in late March to explain that for the last quarter of 2018, the West Bank Water Treatment Plant in Algiers was unable to acceptably reduce the amount of substances known as total organic carbons (TOC) during the treatment process. This doesn’t constitute an emergency. Your drinking water is safe to use and consume.

Wednesday, February 6 2019 - SWBNO Announces New Action Plan to Reduce Steam Power, Further Protecting New Orleans Water

The Sewerage and Water Board of New Orleans (SWBNO) announced an action plan to expedite its transition away from self-generated steam power, and bring the Carrollton Water Plant and its operations up to modern standards. The multi-tiered plan will increase efficiency, provide significant annual cost-savings, and provide another layer of protection to the City’s drinking water.

Wednesday, January 23 2019 - Notice of Vacancy on the Sewerage and Water Board of New Orleans

The Sewerage and Water Board of New Orleans has issued a Declaration of Vacancy effective Wednesday, January 16, 2019, that it has seven (7) existing vacancy on its Board of Directors, Five (5) Council manic Districts A, B, C, D and E and two (2) Consumer/Community Advocacy seats.

Thursday, January 3 2019 - How to Protect Your Pipes This Winter

When it's cold outside, remember that just a little water goes a long way. You can protect your pipes and reduce the risk of freezing with a few simple techniques. First, insulate your outdoor pipes before it gets cold. When the temperature drops below 32 degrees, run a spaghetti-thin stream of water from ONE faucet the farthest away from your water meter. Should your pipes freeze and break, immediately call a plumber and turn your water off at your main valve. For more information, visit our Fighting the Freeze page.

Wednesday, November 21 2018 - SWBNO Announces Task Force Community Meetings

Sewerage and Water Board (SWBNO) announced community meetings to 1) explain the SWBNO Task Force process, 2) highlight the shortlisted recommendations of the task force and 3) gather community input. Since July 2018, SWBNO Task Force has been examining the management structure of SWBNO.

Friday, September 14 2018 - We've Updated Our Website!

We've been working hard to restructure our website so that content is easier to find. Over the next several months things will be changing often, with the start of our homepage. We hope you like it and we welcome your feedback. Please let us know what you'd like to see us add to our website.

Friday, September 14 2018 - Liberative Prescription for Aug. 5, 2017 Damage Claims

The Sewerage & Water Board of New Orleans resolution provides that for all claims related to the August 5, 2017 flood event, we are extending the period to file a lawsuit  to July 18, 2019. This extension ONLY applies to the Sewerage & Water Board of New Orleans and not any outside entity.

Friday, September 14 2018 - S&WB Regular Collections Processes Explained

We’ve received a number of questions recently regarding our delinquency and dispute processes. In an effort to be as clear as possible, we’ve added two new questions to the Frequently Asked Questions page to explain these processes.

Friday, September 14 2018 - S&WB Launches Social Media

As the 2018 hurricane season commences, the Sewerage & Water Board is taking a new, assertive approach to better supply the public with real-time information during rain events and emergencies, as well as updates on daily operations. We have activated our social media accounts as an integral part of that strategy.

Friday, September 14 2018 - Progress to Improve the S&WB Billing Process

The most visible interactions customers have with the Sewerage & Water Board are the bills they receive. Ensuring those bills are accurate and that customers have a full understanding of the billing process are critical to building the public's confidence in this agency to carry out its mission.

Tuesday, August 21 2018 - SWBNO to Close for Thanksgiving Holiday, Veterans Day

Sewerage and Water Board (SWBNO) announced that the SWBNO East Bank and West Bank customer service centers will be closed Thursday, November 22, 2018 – Saturday, November 24, 2018 in observance of the Thanksgiving Holiday and Veterans Day.

Thursday, July 26 2018 - Mayor Cantrell, SWBNO Chronicle Events Leading to NOLA East Bank Boil Water Advisory Issued on Nov.17

The Sewerage and Water Board (SWBNO) has investigated the series of events that led to the boil water advisory on Saturday, Nov. 17 resulting in the issuance of the precautionary boil water advisory. This narrative is part of an ongoing effort by SWBNO to increase transparency and accurate accounting of its operations to its customers and the public.

Wednesday, July 25 2018 - SWBNO Chronicles Events Leading to Recent Boil Water Advisories to Enhance Transparency

The Sewerage and Water Board (SWBNO) has investigated the series of events that led to two drops in water pressure on Friday, Oct. 19 and Saturday, Oct. 20, respectively, resulting in the issuance of two precautionary boil water advisories. This narrative is part of an ongoing effort by SWBNO to increase transparency and accurate accounting of its operations to its customers and the public.

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