Questions about your account?
If you have questions, please call (504) 529-2837 M-F, 7AM-7PM
or click here to email us
. Or visit the Understanding Your Bill page
which includes an interactive bill image to help you understand the many parts of your bill.
Login to your secure online account
at any time to view and pay your bill online. We accept Visa, Mastercard and checks.
Pay by Phone
Call (504) 529-2837 M-F, 7AM-7PM
to speak with a representative
or call (504) 529-2837 anytime, 24/7
to pay using the automated interactive voice selections at any time of the day or night.
Pay in Person
You may pay in person at any one of our payment locations. For business hours and to find the location nearest you please visit the payment locations page
Pay by Mail
Send checks or money orders to:
625 Saint Joseph Street
New Orleans, LA 70165
To enroll login to your secure online account
and click the blue Auto Pay button on the billing tab.
or complete and sign the Bank Draft Authorization Form
and mail it to the address shown on the form. This form authorizes the Sewerage and Water Board to debit your bank account for the amount of your monthly water and sewerage bill and City Service charges assessed by the City.