Press Releases

Final month for customers to clear past-due balances without paying late fees

NEW ORLEANS, LA — In response to strong customer participation, Sewerage and Water Board of New Orleans (SWBNO) is extending its summer late fee waiver through September 30, 2025, giving residents and businesses one final chance to resolve past-due water bills without added penalties.

Since the program launched on June 1, more than 6,000 customers have taken action — including over 5,300 who enrolled in flexible, interest-free PromisePay payment plans and more than 650 who paid in full. Together, participants have saved $568,522.17 in waived late fees, making it easier to catch up and stay current.

This limited-time promotion builds on SWBNO’s broader payment plan initiative, launched in early 2024, which has already helped more than 23,000 customers. To date, the program has recovered nearly $19 million in past-due revenue with another $24 million scheduled to be recovered through payment plans. Nearly 90% of active plans are on track, demonstrating that when customers are given flexible options, they follow through.

“The response has been tremendous,” said Susannah Kirby, Chief of Customer Service. “We’re extending through September to give more families and businesses the opportunity to get current without late fees.”

Final Month to Act

Customers must have a past-due balance of $50 or more and enroll in a PromisePay plan by September 30 to qualify. Plans are quick to set up online or by phone. Customers choose the monthly amount and due date that works for their budget.

Late fees are removed before the next billing cycle, as long as the customer stays current on their plan and future bills. After September 30, late fees will no longer be waived for new participants.

To enroll or learn more: 

Visit: https://swbno.promise-pay.com
Call: (504) 565-2905

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