Press Releases

The Sewerage and Water Board of New Orleans (SWBNO) welcomes the attention to our utility and our city’s critical needs. We understand the importance of restoring public trust and are encouraged by the alignment of our priorities with that of the Governor’s New Orleans Transition Council.

We appreciate the opportunity to delve into our major initiatives, discuss challenges, and identify areas for collaboration with our local, state, and federal partners. The Bureau of Governmental Research recently proposed several compelling options as it relates to our current governance model.

Regarding customer billing, we are steadily resolving the primary obstacle: manual meter reading. To date, we have installed over 4,000 smart meters citywide and anticipate full installation for all customers within the next few years. This modern, industry-proven technology will automatically generate bills that reflect actual water usage, essentially eliminating unexpected high bills resulting from inaccurate estimations. Improvements in this area will help us elevate public trust and bring financial stability to the utility. We welcome any support in this area in the interim.

We also appreciate the committee's support for the Power Complex, which will provide New Orleans with a reliable power source for our drainage and drinking water systems. For stormwater management, this infrastructure upgrade is essential as we move away from aging turbines. The Power Complex will utilize modern power generation technology that will give our customers and visitors peace of mind during major rain events and hurricanes.

SWBNO remains steadfast in its commitment to modernizing our utility, holding ourselves accountable, and rebuilding the trust of our valued customers. We are dedicated public servants devoted to improving the well-being of our communities. Recognizing that every facet of New Orleans' future hinges on access to clean drinking water and resilient stormwater services, we know that a stronger utility translates to a brighter future for all residents and the millions worldwide who love our great city and state.