Press Releases

Sewerage & Water Board of New Orleans (SWBNO), in consultation with the Louisiana Department of Health (LDH), is testing water quality samples, which may take up to 24 hours to achieve results. Until clear test results are back, a precautionary boil water advisory (BWA) remains in effect for a limited portion of New Orleans East, which includes:

• Martin Dr (Morrison Rd to Hayne Blvd)
• Hayne Blvd (Martin Dr to Intracoastal Waterway)
• Intracoastal Waterway (Hayne Blvd to Morrison Rd)
• Morrison Rd-Lakeside Only (Intracoastal Waterway to Martin Dr)

A map of the area currently under a precautionary boil water advisory is here.

Sewerage & Water Board of New Orleans (SWBNO) crews completed repairs to a water main, water has been restored to all affected.

One of six water samples has detected the presence of coliform bacteria in the affected limited area. The tests were negative for harmful E. coli bacteria, however, out of an abundance of caution, a precautionary boil water advisory is still in place. We are in the process of testing additional water samples which were collected this afternoon and should have results by no later than this time tomorrow.

Water pressures in this area fell below 20 pounds per square inch (psi) due to a water main break near Downman Rd. and Haynes Blvd.

As always, if you are experiencing no or low water pressure, please call 504-52-WATER - choose your language option (1 for English) and then press 1 for emergencies. 

Customers in other areas of the city are not affected and do not need to boil their water.

Residents in the affected areas are advised to use bottled or boiled tap water to drink, cook, clean food or brush teeth until further notice. Residents with compromised immune systems should also use safe water to wash hands, shower or bathe. 

SWBNO, in partnership with the Louisiana Department of Health (LDH), issues boil water advisories out of an abundance of caution for areas where water pressure drops below 20 psi.

We agree with the recommendations of LDH that it is prudent to issue these advisories out of an abundance of caution. The concern is that a pressure drop inside a water pipe could allow bacteriological contaminants to enter.

Continue to prevent the spread of COVID-19 during a boil water advisory by washing your hands often with boiled or bottled water.

Healthy adults should take the following precautions:

Washing hands: Use soap and tap water, dry hands, then apply hand sanitizer; the safest option is to wash with bottled or boiled water.    

Showering or bathing: Be careful not to swallow any water. Infants, young children and disabled persons should be supervised to ensure water is not ingested. Residents with open wounds, chronic illness or weakened immune systems should use boiled or bottled water to bathe until the advisory is lifted.

SWBNO will notify residents when the boil water advisory is canceled. If you have any questions, please call 52-WATER (504-529-2837).

INSTRUCTIONS FOR BOILING WATER

Bring water to a rolling boil in a clean container for a full minute. If the water has a flat taste afterward, shake it in a bottle or pour it from one container to another.

Please review general and LDH recommendations for managing a boil water advisory at ready.nola.gov/plan/boil-water

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