We are continually working to refine our internal processes and improve the level of customer service we provide. As part of these efforts, we have been testing new procedures to ensure all customers reliably receive their monthly bills.
During the implementation of new processes an error resulted in a small group of customer receiving multiple bills. The Billing Department is in the process of contacting these customers to inform them and explain that both bills are correct. If you are enrolled in auto pay bills may be drafted on the date of the most recent invoice.
Customers not enrolled in auto pay have the option to pay in full or pay other amount, i.e. current invoice amount and pay recent invoice at the time of the due date. All affected accounts will be closely monitored to ensure that no penalities are applied. We apologize for this inconvenience and the new billing process should prevent this from occurring in the futre.
