To better provide valuable information to its customers, the Sewerage & Water Board of New Orleans has launched its first public dashboards to track its operations and initiatives as it works to improve services. They will be regularly updated to illustrate our progress.
These initial dashboards will track the total number of active residential, commercial and industrial customer accounts, and the progress to reduce the number of bills under investigation for irregularities. Future dashboards are being developed to track a host of data, including Customer Service metrics, progress in hiring new employees, repairing water system leaks and operational status of the drainage system. Other aspects of the S&WB's mission will be added in time to promote transparency and responsiveness to customers and the public.
The tracking dashboard for bills under investigation will be updated monthly. The data will include the number of investigations underway, the number resolved and a section describing S&WB strategies to better respond to customers' needs.