Customer Service
General Information
Locations & Hours
Holidays Observed
Frequently Asked Questions
Billing & Payments
Ways to Pay Your Bill
Rates, Fees, & Charges
Understanding Your Bill
Bill Dispute & Adjustments
Payment Assistance
Sanitation Services
Customer Information
New Customers
Change Mailing Address
Close an Account
File a Damage Claim
Other Docs & Forms
Plumbing Information
Request a Lead Testing Kit
Contact Customer Service
Communications
News
Storm Center
News Articles
Press Releases
Saltwater Wedge Intrusion
Boil Water Advisories
Fighting Freezing Temperatures
Events
Board & Committee Meetings
Public Outreach
Information
Reports & Policies
Data & Statistics
Social Media
Instagram
Facebook
Twitter
Contact Communications Team
Projects
Pumping and Power Dashboard
Lead Awareness
Power Complex
Smart Metering
Drainage (SELA)
Sewer Rehab. (SSERP)
Perm. Canal Closures & Pumps (PCCP)
RoadWork Mapping Application
Green Infrastructure
Overview
Interactive Guide
Planning
Overview
Resources
Customer Advisory Committee
Water Hammer Mitigation Program
Doing Business
Bids
Procedures
Advertisements & Specifications
Tabulations
Purchasing Information
Department Information
Procurement Policies
Vendor Registration
Business Programs
Disadvantaged Businesses
License Our Logo
Construction
Connect to Water / Sewer Main
Hydrant Meters
Request Valve Closure
Frequently Asked Questions
About S&WB
Our History
Overview
Hurricane Katrina
Our People
Board of Directors
Executive Management
Employee Pipeliner
Careers
Our Systems
Drinking Water
Stormwater
Wastewater
Request a Public Record
Contact Us
Log In To
MY ACCOUNT
Home
Contact the Customer Service Department
Contact the Customer Service Department
Please do not report water leaks on this form.
To report a water leak or field issue please use the
Report a Leak / Field Problem form
.
Please check our
Frequently Asked Questions
before sending an email.
For all customer related questions or concerns please visit the
Contact Customer Service page
.
For all other inquiries please use the
Ask a Question form
.
Name
*
Email
*
Phone (Main)
Phone (Alternate)
To
*
Subject
*
Body
*
Optional Fields (Information that may be needed to answer your question)
S&WB Account Number
Address
Use My Location
Please verify that you are not a robot.
Uploading submission. Please wait...
Frequently Searched
How can I pay my bill?
How do I contact S&WB?
Where can I report a leak?
What are my water and sewer rates in New Orleans?
Read more Frequently Asked Questions
Validation error occured. Please enter the fields and submit it again.
Thank You ! Your email has been delivered.
Please ensure Javascript is enabled for purposes of
website accessibility