News & Events

Monday, January 11 2021, 11:27 AM - Preparing Your Home for the Winter

As temperatures drop each winter, concern grows that water can turn to ice in your plumbing system. Water expands when it freezes, an effect that can crack or break exposed pipes. And a broken pipe can cause serious damage after it thaws and water starts flowing again.

Friday, April 7 2023, 7:49 AM - Our Power Complex

You know the Sewerage and Water Board as a water, wastewater, and drainage utility. But you might not know that, behind the scenes, we're also our own power utility. The two-phase West Power Complex project will be a game-changer for the city's water, wastewater, and drainage pumping reliability. Click to read more.

Monday, November 14 2022, 10:49 AM - Financial & Customer Affordability Program Study

The Sewerage and Water Board of New Orleans is undertaking a comprehensive financial study to determine the current cost of providing water and sewer service to all of its customers. SWBNO will host a series of community meetings to receive customer input on what improvements and projects will provide the greatest value to residents.

Wednesday, October 5 2022, 12:36 PM - SWBNO Late Fee Forgiveness Program for Residential Customers

Are you behind on your home's water bills? Take advantage of our Fee Forgiveness Program and have your late recent late fees waived to catch up on payments.

Tuesday, September 6 2022, 8:56 AM - New Customer Service Call Center Hours

Our call center’s non-emergency hours of operation are now 8 a.m. to 6 p.m., Monday through Friday. The emergency line is still available 24/7. Click to read why non-emergency hours have changed.

Thursday, June 9 2022, 4:27 PM - SWBNO To Participate in Port of New Orleans Procurement Fair

The Sewerage and Water Board of New Orleans is partnering with multiple agencies across the city to host a procurement fair on Wednesday June 29.

Tuesday, March 15 2022, 10:06 AM - What is the future of SWBNO? Check out our five-year Strategic Plan

We are undertaking a once-in-a-generation effort to integrate the operation, management, and improvement of New Orleans’ drainage, water, and wastewater systems through proactive planning.

Thursday, July 7 2022, 10:32 AM - Customer Care Pay Plan

Do you have a past due balance? Call to inquire about our Customer Care plan which allows up to 24 months to spread out no-interest payments.

Wednesday, September 7 2022, 1:41 PM - Don't FOG up your holiday with a plumbing disaster, Learn how to deal with Fats Oils and Greases

Every day is a good day to practice proper disposal of grease products, but as we host friends and family during the holiday season, Oils and Greases are showing up in kitchens more than usual. Click here to see guidelines for proper disposal of grease products.

Tuesday, November 23 2021, 10:01 AM - City of New Orleans’ Sanitation Fee to be Waived on November SWBNO Bill

A one-time sanitation fee waiver will be reflected on November bills sent to residential customers. Click here to read more details and a sample bill of what customers can expect to see. Please note, the billing cycle begins November 4, 2021.

Monday, November 1 2021, 8:36 PM - Post-Ida Customer Service Centers and Billing Updates

During Hurricane Ida, our Customer Service representatives manned the 52-WATER call center around the clock, receiving almost 1000 calls during the storm and in the days after. Many aspects of our operations are returning to normal, but we are still in a recovery mode. Here’s what you should know post-Ida.

Monday, September 13 2021, 3:22 PM - Update on Pumping and Power status ahead of Tropical Storm Nicholas

The Sewerage and Water Board of New Orleans (SWBNO) is prepared and ready to respond to potential impacts from Tropical Storm Nicholas.

Thursday, September 9 2021, 9:49 AM - SWBNO Provides Full Update on Post Hurricane Ida Operations

New Orleans is NOT currently under a boil water advisory. Click the headline for full details.

Tuesday, September 7 2021, 9:40 AM - SWBNO Urges Customers to be Mindful of Water Usage

SWBNO 9/7/2021 Ida Update: We are still working to restore normal operations at our East Bank Wastewater Treatment Plant. This is why we are urging the public to be extremely mindful when using water. This means not using large appliances such as dishwashers and washing machines, taking shorter showers and focusing on general water …

Wednesday, July 7 2021, 12:33 PM - Sewerage and Water Board of New Orleans Announces Revised Customer Care Pay Plan, Reinstatement of Water Shutoff Policy

Understanding the significant impact of the COVID-19 pandemic on both our customers and the financial standing of our utility, the Sewerage and Water Board of New Orleans announced today a reinstatement of a revised, customer-focused Customer Care Pay and water shut off policy.

Tuesday, July 6 2021, 7:10 PM - Funding Commitments Secured for Upgrades on Power Infrastructure

The City of New Orleans announced a historic in partnership which, through a range of funding commitments, will allow Entergy New Orleans to seek approvals to support next-generation power infrastructure at the Sewerage and Water Board of New Orleans’ (SWBNO) Carrollton Plant. The estimated $74 million project will provide a new …

Thursday, October 28 2021, 11:20 PM - Fitch Affirms Existing SWBNO Bond Rating of BBB+

Fitch Ratings has assigned a 'BBB+' rating to the following bonds issued by the city of New Orleans on behalf of the New Orleans Sewerage and Water Board (SWB). Click to learn more.

Monday, January 11 2021, 1:35 PM - Looking for fun, educational projects? Check out these Water Action Plan Activity sheets

Take some time with your family or school group to make an action plan for water conservation.

Sunday, September 12 2021, 12:50 PM - Having trouble paying your bill via phone or online? Check this maintenance schedule.

Click to check out our monthly online maintenance calendar.

Monday, May 4 2020, 9:45 AM - Learn More About Our Water Purification Process

River water from the Mississippi River is pumped to the Carrollton Water Purification Plant from two large river pumping stations. River water pumped from the two river pumping stations is delivered to the Carrollton Plant through several large pipelines. Mississippi River water contains large amounts of suspended solids.

Thursday, May 7 2020, 9:19 PM - Kids need something to do at home? Download our coloring & activity books

The Sewerage and Water Board of New Orleans and partners like the American Water Works Association are proud to provide color and activity books.

Friday, March 13 2020, 12:43 PM - 2020 SWBNO Summer Internship Program

We are seeking highly motivated college students to join various teams within the Chief Financial Officer’s division for a 13-week paid, full-time internship position. Students will gain firsthand utility industry knowledge and experience working directly with department managers.

Tuesday, January 21 2020, 4:27 PM - Learn More About the SWBNO Master Plan

The Sewerage and Water Board of New Orleans is undertaking an ambitious once-in-a-generation effort to integrate system and strategic planning to efficiently and sustainably operate, manage, and improve New Orleans’ drainage, water, and wastewater systems. Click here to learn more about our Master Plan.

Friday, October 25 2019, 1:10 PM - SWBNO publishes promised review of SELA's impact on drainage during the July 10, 2019 rain event

“This report is an example of our commitment to being transparent about how our system works,” said Ghassan Korban, Executive Director, SWBNO. “As a public utility, it is our responsibility to hear the concerns of those we serve. That is why Mayor Cantrell and I called for this thorough, third-party analysis. I hope these findings help …

Friday, October 25 2019, 1:09 PM - SWBNO publishes promised review of SELA's impact on drainage during the July 10, 2019 rain event