News Articles
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Temporary Pump Issues During Recent Inclement Weather
Multiple neighborhoods experienced over 2-inches of rain in 1 hour. Uptown, Hollygrove and Carrollton had over 3.5 inches in 1 hour. This would always cause some street flooding in our City; however,…
Erato St Sewer Relocation Traffic Advisory
On Monday, May 11th, Sewerage & Water Board of New Orleans (SWBNO) contactor, BLD Services, will begin a project to facilitate sewer main relocation on Erato St which will result in several road and l…
Water Distribution System Immediate Action Report
Water Distribution System Immediate Action Report
How to Protect Your Pipes from Freezing Temperatures
When it's cold outside, remember that just a little water goes a long way. You can protect your pipes and reduce the risk of freezing with a few simple techniques. First, insulate your outdoor pipes b…
Create your new online account today!
We’ve upgraded your online account experience so you can have more control of your water use and, ultimately, your bill. https://myaccount.swbno.org
SWBNO Launches City’s First Water Service Line Material Inventory
The Sewerage and Water Board of New Orleans (SWBNO), in collaboration with BlueConduit, launched the city’s first ever water service line material inventory alongside utilities across the country in c…
SWBNO Announces New Temporary Fixed-Rate Billing Option
The Sewerage and Water Board of New Orleans (SWBNO) announced a new billing option for eligible customers, made possible by the recent passage of Act 393 during the 2024 Regular Legislative Session.
Learn More About the Quality of New Orleans' Tap Water
The Sewerage and Water Board of New Orleans’ annual Consumer Confidence Report is now available online
Plumbers: Increase your Business by Getting a Backflow Tester Certification
SWBNO is hosting a backflow tester certification course and a recertification class July 29 through August 2 at the Carrollton Water Treatment Plant
Letter to our Customers about Funding for Additional Accounting Resources
Billing and Customer Service remain a top priority for our utility. The City Council has announced funding to help our utility sort through billing data.
Louisiana State Legislative Session Update for 2024
Together, with all stakeholders, we are continuing to identify challenges and pursue progress for the people of New Orleans.
Join us at our Job Fair on June 21 at the Convention Center
We are hiring across the Board! The Job Fair will offer on-site hiring opportunities and also features over a dozen public agencies and businesses participating
SWBNO Begins Smart Meter- Based Billing
Customers will also be notified of potential leaks via Continuous Use Letters
SWBNO Partners with Promise to Launch PromisePay Payment Plans
We are now offering customers a new, flexible, and interest-free way to pay their past due water bills.
2023 Year In Review
As public servants of the Sewerage and Water Board of New Orleans, we report to work every day with a shared goal: improve the quality of life for New Orleanians and turn the page for this historic, y…
Learn how to deal with Fats Oils and Greases
Fight F.O.G. Keep Fats, Oils & Grease Out of Your Drain!
S. Claiborne Avenue Transmission Main Project
These exciting modernization projects allow SWBNO to continue to safely distribute drinking water to the entire Eastbank for generations to come.
What is the future of SWBNO? Check out our five-year Strategic Plan
We are undertaking a once-in-a-generation effort to integrate the operation, management, and improvement of New Orleans’ drainage, water, and wastewater systems through proactive planning.
Customer Care Pay Plan
Do you have a past due balance? Call to inquire about our Customer Care plan which allows up to 24 months to spread out no-interest payments.
Don't FOG up your holiday with a plumbing disaster, Learn how to deal with Fats Oils and Greases
Every day is a good day to practice proper disposal of grease products, but as we host friends and family during the holiday season, Oils and Greases are showing up in kitchens more than usual. Click…
