Water Help Program
The Sewerage and Water Board has approved a Water Help Program to assist economically disadvantaged customers in paying their water bills. This program combines customer contributions with Sewerage and Water Board matching funds to create a fund administered by Total Community Action. NOTE: We are doing everything we can on behalf of our customers to resume normal operations. We have temporarily replaced our main Office, Contact, Apply for Service, Bank Draft and Pay Stations pages with the Special Hurricane Frequent Asked Questions Page. Click Frequent Asked Questions for the policies & procedures we are currently following due to Hurricanes Katrina and Rita. To Contribute Add exactly $1.00 to your monthly payment. If any amount other than $1.00 is added to the payment, it will not be accepted as a contribution, but will become a credit on the bill. If you wish to contribute more than $1.00 or if you are not a customer, mail a separate payment to Customer Service, indicating that it is to be directed to the Water Help Program. To Apply For Assistance Customers wanting assistance should apply to the Plan Administrator for a determination of eligibility. Total Community Action 1420 South Jefferson Davis Parkway New Orleans, LA 70125 Phone (504)827-2261 Eligibility Requirements A.) Customer must be resident of Orleans Parish. B.) Customer must be at least 60 years old, or disabled or handicapped, as determined by the Social Security or Veterans Administrations. C.) The combined income of all members of the household must meet, or be lower than, the Federal Poverty level. D.) Customer must be facing extreme emergency situation. The information a customer will need to bring to the Plan Administrator in order for the request to be processed consists of: A.) Proof of age (driver's license, birth certificate, etc.) B.) Proof of income (Letter of award or income check). C.) Cut-off notice from Sewerage and Water Board. Contracts Customers who are not eligible for the Water Help program may be granted a payment contract to help them pay their bill. A payment contract allows you to pay your balance over several months. Payment contracts are only available to customers who have received a notice of delinquency. When Customer is Unable to Pay Contract Once a contract has been granted, the required contract payment plus the current monthly water and sewerage charges must be paid by the due date. If the payment is not received by the due date, the meter may be removed without further notice. To Restore Water Service When a contract is broken, the total amount due to the Sewerage and Water Board plus a meter removal/reset fee and a deposit may be required in order to restore service. |