S&WB Frequently Asked Questions
Attention Customers Most customers can now access their account over the Internet to view their bill and make payments. You will need to know your S&WB account number and your password to log in. Find your account number and password Already know your password? Look up your account number now Billing Information LET US HEAR FROM YOU? How can I contact you? Phone: (504)529-2837 or 52-WATER. Monday Through Friday 7:00am to 7:00pm Mail: Sewerage and Water Board of New Orleans Fax: (504)585-2455
In Person: 625 St. Joseph Street, M-F 8am to 5pm Where can I pay my bill? Send checks are money orders to 625 Saint Joseph Street, Cashiers Dept Click on Account Services to request a password for your account. Pay your bill automatically through your checking acount 625 Saint Joseph Street,(between St. Charles Ave. and Camp Street) 8am to 5pm Can I have my service temporarily disconnected? We encourage you to close your account if you do not plan to return to your property within the next 6 - 12 months. Otherwise, you will continue to be billed for service charges. Only the customer of record or the owner of record can request the account be closed. You may close your account by fax, telephone, mail or website. If you decide to close your account by fax or mail please include a copy of your picture identification i.e., driver's license, military or state ID. Be prepared to supply us with a forwarding address to receive your final bill and or any refunds due from deposits. If you plan to use a FEMA travel trailer at your property, do not close your account. PROPERTY OWNERS - When your tenant closes their account, you will be notified and asked to return an application to us, indicating whether or not you would like the meter removed. If the meter stays at the property, you will receive a monthly service charge bill. Will my meter be read or will my bills be estimated? We are diligently working to maintain monthly readings by hiring additional staff. However, if we are unable to read your meter or no water is used, you will be billed only for 'Readiness to Serve fees' (service charges), plus applicable sales taxes, based on your meter size. When we are able to read your meter, we will bill for all water usage that passed through the meter since the last reading. The following chart lists the current service charges.
Who is responsible for repairing leaks that occurr? As is the usual practice, water leaks on private property are the responsibility of the property owner. Please check your property periodically for apparent water leaks make sure your water lines are secured to avoid unauthorized water usage on your meter. Effective August 1, 2005, we cannot adjust for water leaks on private property. However, an adjustment can be made for the sewer volume portion of the bill, with verification of repairs confirming that the wasted water was not returned to the sewer system. High bills resulting from a defect in the water meter or some other problem caused by the Sewerage and Water Board of New Orleans will be adjusted. Am I responsible for unauthorized usage? Yes. The customer of record will be responsible for any usage that is detected through the meter, whether theft has occurred or not. How do I report a water leak or sewer problem? To report a water leak or sewer problem call 52-WATER (504) 529-2837 or go to our website and click on 'Report A Problem'. How do I get a refund for sanitation fees? S&WB can not make any corrections for Sanitation charges. Customers must contact the City of New Orleans Treasury Bureau at (504)658-1700 or go to City Hall Room, 1W38, Monday - Friday from 8:45am to 4:45pm. Is there a contact information regarding Bids and Specifications? For Bids and Business information email us at purchasing@swbno.org Is there a contact information regarding Disadvantaged Business participation on Bids & Contracts? For information regarding DBE participation on Bids & Contracts email us at EDBP@swbno.org . Is there a contact information regarding Disadvantaged Business Certifications? For information regarding DBE Certifications email us at EDBP@swbno.org . |