FAQ & Forms - Sewerage and Water Board of New Orleans

FAQ & Forms
Frequently Asked Questions
• Where can I pay my bill? • Can I have my service temporarily disconnected? • Will my meter be read or will my bills be estimated? • Am I responsible for a water service charge? • Who is responsible for repairing leaks that occurred during the storm? • Am I responsible for unauthorized usage? • How do I report a water leak or sewer problem? • How do I get a refund for sanitation fees? • Is there a contact information regarding Bids and Specifications? • Is there a contact information regarding Disadvantaged Business participation on Bids & Contracts? • Is there a contact information regarding Disadvantaged Business Certifications?

Close An Account Form
To close an account with the Sewerage and Water Board please fill out the Close An Account online form.

Report a Field Problem Form
To report water leaks, sewer leaks or any other related field problems please fill out the Report a Field Problem online form. This form is for field related problems only.

Ask a Question Form
Have a question for the Sewerage & Water Board of New Orleans? This is the place to ask us a question online.

Change Mailing Address Form
Need to change your mailing address? This form allows you to submit a change of mailing address.

Bank Draft Authorization Form
Automatic monthly bank drafts are an easy, convenient, and safe way to pay your Sewerage and Water Board bill. It saves you time and money - no checks to write, no stamps to buy! And its safe. Participating customers receive an itemized bill to review approximately 21 days before the payment is debited. Cancellation of the draft for a single month can be requested for any reason, up to two days before the draft date. To enroll, complete and sign the Bank Draft Authorization Form and mail it to the address shown. This authorizes the Sewerage and Water Board to debit your bank account for the amount of your monthly water and sewerage bill and City Service charges assessed by the City.