| FAQ & Forms |
| Frequently Asked Questions |
• Where can I pay my bill?
• Can I have my service temporarily disconnected?
• Will my meter be read or will my bills be estimated?
• Am I responsible for a water service charge?
• Who is responsible for repairing leaks that occurred during the storm?
• Am I responsible for unauthorized usage?
• How do I report a water leak or sewer problem?
• How do I get a refund for sanitation fees?
• Is there a contact information regarding Bids and Specifications?
• Is there a contact information regarding Disadvantaged Business participation on Bids & Contracts?
• Is there a contact information regarding Disadvantaged Business Certifications?
• Can I be notified if a relative’s water is due to be turned off? |
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| Close An Account Form |
| To close an account with the Sewerage and Water Board please fill out the Close An Account online form. |
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| Report a Field Problem Form |
| To report water leaks, sewer leaks or any other related field problems please fill out the Report a Field Problem online form. This form is for field related problems only. |
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| Ask a Question Form |
| Have a question for the Sewerage & Water Board of New Orleans? This is the place to ask us a question online. |
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| Change Mailing Address Form |
| Need to change your mailing address? This form allows you to submit a change of mailing address. |
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| Bank Draft Authorization Form |
Automatic monthly bank drafts are an easy, convenient, and safe way to pay your Sewerage and Water Board bill. It saves you time and money - no checks to write, no stamps to buy! And its safe. Participating customers receive an itemized bill to review approximately 21 days before the payment is debited. Cancellation of the draft for a single month can be requested for any reason, up to two days before the draft date.
To enroll, complete and sign the Bank Draft Authorization Form and mail it to the address shown. This authorizes the Sewerage and Water Board to debit your bank account for the amount of your monthly water and sewerage bill and City Service charges assessed by the City. |
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| Third Party Notification Form |
Using our Third Party Notification Service, a person, in addition to the customer of record, can be notified when water service is due to be turned off for delinquency. This plan can be of service to senior citizens and customers who are ill and who are unable to handle their own affairs, to attorneys administering estates, and to customers who are frequently out of town.
To enroll, complete and sign the Third Party Notification Form and mail it to the address shown. |
