Customer Information - Sewerage and Water Board of New Orleans

Customer Information
Customer FAQ
• Where can I pay my bill? • Can I have my service temporarily disconnected? • Will my meter be read or will my bills be estimated? • Am I responsible for a water service charge? • Who is responsible for repairing leaks that occurred during the storm? • Am I responsible for unauthorized usage? • How do I report a water leak or sewer problem? • How do I get a refund for sanitation fees?

S&WB Billing Rates
For your convenience the Sewerage and Water Board has designed a online rate schedule for your review.

Understanding Your Bill
An interactive bill which will help you to understand the many parts that make up your bill.

Water Help Program
The Water Help Program was approved by the Sewerage and Water Board to assist economically disadvantaged customers in paying their water bills.

Holidays Observed
The Sewerage and Water Board would like to provide you with a list of official holidays which are observed by the board. Our customer service centers are closed on the days listed within this section.

Plumbing Information
The Plumbing Department inspects plumbing work for new construction, renovations, and other building permits, inspects backflow prevention devices, and enforces the Plumbing Code.

New Account Checklist
A checklist of what to bring with you to the S&WB Office to open a new account.