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Customer Service
Phone: 504-529-2837
Fax:504-585-2455
Payment Locations
The Sewerage and Water Board takes great pride in providing fast, friendly in-person customer service. You may pay your bill at any of our customer service centers listed in this section. Bills are not considered paid until received at the Sewerage and Water Board's Cashiers Office.
View & Pay Your Bill Online
Log in to view your account information, pay your bill online, and more. Update your email address, password, and password clue or response. Sewerage and water rates, deposits, and other fees and charges.
Customer Information
This section contains information that our customers may wish to know and which may be helpful in answering some common questions.
Close An Account Form
To close an account with the Sewerage and Water Board please fill out the Close An Account online form.
Report a Field Problem Form
To report water leaks, sewer leaks or any other related field problems please fill out the Report a Field Problem online form. This form is for field related problems only.
Ask a Question Form
Have a question for the Sewerage & Water Board of New Orleans? This is the place to ask us a question online.
Change Mailing Address Form
Need to change your mailing address? This form allows you to submit a change of mailing address.
Sanitation
The Sewerage and Water Board bills and collects the sanitation fee on behalf of the City of New Orleans.